Frequently Asked Questions

A. No. We do not collect and store your credit card information. During the purchasing process, you will enter your credit card information directly into the form posted by the credit card payment gateway. Hence, all your credit card information will be collected and secured by the credit card payment gateway directly, in the most secured way.

A. All customers’ contact information, choice of products and delivery date entered at the Delivery Information Form during the purchasing process are stored in our secured merchant server database. All the printouts for record purpose are securely kept.

Raise a return request using the following link: https://resetcomputers.in/Return. Please call us or send an email to [email protected] to cancel your order.

A. If you cancel your order before your product has been dispatched, we will initiate refund after deducting a nominal charge of 5% of the order value.

A. If you have received an item that is damaged/defective or wrong, just email us at the earliest at [email protected] . You must return the item unopened and in its original packaging, for a full refund. We will not entertain any complaint of any order after 3 (Three) days from the date of delivery of the order.

A. It can take upto 7 working days to reflect in your account (original source) after refund.

A. Absolutely Free Shipping for Chennai on order over Rs 5,000 and other than Chennai a nominal shipping fee levied according to weight & shipping, zone of delivery. No Cash on Delivery (COD) service is available right now. Visit http://resetcomputers.in/shipping for more details.

A. The estimated shipping time (in business days i.e. excluding public holidays and Sundays) is mentioned against every item and may vary from item to item. The shipping time mentioned refers to delivery in those areas covered by reputed couriers through which we send our consignment. In case a reputed courier does not cover a particular remote location then we will send the consignment by speed/registered post through the Indian Postal Services, which may take 1-2 weeks depending upon the location. With every order, we will send you an email containing the details of the order placed by you.

A. For courier products, we deliver across Chennai across all locations served by reputed courier companies. Currently, we do not deliver outside Chennai.

A. We process the delivery only through reputed couriers. For Chennai orders, our team will try to deliver the products.

A. Once your order is confirmed, you will see a confirmation page displaying a unique Order ID, a listing of the item(s) you have ordered and the shipping address. In addition, you will receive an email and message confirming your order details. You will also be notified when we dispatch the item(s) from our warehouse with the respective tracking details.

A. Yes, you can send the Order to an Address different than the Registration Address. You will be given an option to send the Order to a New Address, on the Shipping Address Page after adding the Product to the Cart.

A. No. You can order as much or as little you want from our stores. At Resetcomputers., we believe that all orders, irrespective of their values are equally important.

A. If a product is not listed on our website, it does not necessarily mean that we do not have it in stock. If you're looking for a product that is not listed at https://www.resetcomputers.in, please e-mail us at [email protected] . We will try to put the product for sale online and send you an email notification as soon as possible.

A. At https://www.resetcomputers.in, it is safe to use your credit card to make payment for your order. https://www.resetcomputers.in uses the latest encryption technology to ensure that information is transmitted from your browser to our servers safely over the Internet on a Secure Socket Layer (SSL) link. All your personal information like user name, passwords, transaction history is encrypted so that they cannot be read as it travels over the Internet. Further, at https://www.resetcomputers.in, we do not collect any credit card information. All credit card details are processed directly at the bank payment gateway and as such you can be rest assured.

A. At https://www.resetcomputers.in, we are committed to protecting your personal information with us. For more details, please do read our Privacy Policy.

A. There are certain scenarios where it is difficult for us to support returns. Write to us at [email protected] in case you want to raise a dispute. We looks at each dispute on a case-by-case basis and tries to be fair to both parties. Buyers and Sellers are subject to final consent from ResetComputers for settling the dispute.

• Return request is made outside the specified time frame
• Product is damaged because of use or Product is not in the same condition as you received it
• Any consumable item that has been used or installed
• Products with tampered or missing serial numbers
• Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories.